CONTACTLESS CUBSIDE PICKUP

When is the Curbside Service available?

Curbside Pickup is available 

MONDAY - THURSDAY 11AM-2AM & 3PM-6PM

FRIDAY 11AM-4PM

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Who can use Curbside Pickup?

Curbside Pickup is available for current library card holders whose account is in good standing. If you have a balance due, you must pay this before any held items can be picked up. For the safety of our staff, no payments will be accepted curbside. Curbside Pickup is not available for eCard Holders.

 

Who can pick up my items?

Anyone with the library card the holds are placed on may pick up the items. If items are on hold on multiple cards, all cards must be shown in order to pick up the holds.  Please stay in your vehicle show staff the card through the window. ICL staff will approach the window at a safe distance and will ask the last four digits on your card for verification. Staff will not release items to those without a library card.

 

How do I reserve items?

You can reserve most titles online or over the phone. There is no fee for this service. Once your hold is available, you will be notified via your preferred method (email, text, or call). You will have 7 days to pick up your item(s). After 7 days, your item(s) will be placed back on the shelves. eCard holders only have access to our electronic resources.

 

What if I no longer want to check out the items I have on hold?

Please call 616.527.3680 or login to your library account online to cancel the hold. 

 

How does Curbside Pickup work?

  1. Reserve your items online or over the phone.

  2. You will be notified when your items are available.

  3. You may then pick them up only during Curbside hours.

  4. Park in the staff parking log off Washington St. and park in designated spot indicated by the banner with instructions.

  5. Call 616.527.3680 when you are in the Curbside Pickup area.

  6. STAY IN YOUR VEHICLE and the ICL staff will approach vehicle from a safe distance and will ask to see your card and verify the last four digits.

  7. Please open the back of your vehicle (rear window or trunk) so material may be safely placed inside.

 

How do I renew items?

You may renew your items online or over the phone. To renew online, login to your account. You may renew items if no one else has requested them, and if the renewal limit has not been reached.